1 reviews | Active since Nov 2018
Poor service
Absolutely poor service got home today from work to find that Rain 101 30mb is running on 3mb I logged 2 calls #***3 - Snowflake-Voice *** #***2 - Snowflake-Voice *** just to call them in the end they just send me a email to tell me move my router to a window. hope that you are well.
Just a follow up on your issue with connection. Please follow the below steps to assist with connecting to 1 of the 2 possible towers in your area.
1. Please start by logging in on your rain customer profile: www.rain.co.za .
2. Then select your 5G Data Plan. Once displayed, please scroll to the bottom where the coverage map is displayed. Please note the red Pin is your location where the router is and the towers are displayed around you.
3. Please unplug your router for 5 minutes and place your router in a window in the direction of the tower East of your house between Canadair Avenue and Cessna Street. Then restart the router and test it for an hour. It was working perfect till today why is it my problem to move the router around in my house like a insane person if it was work clearly the fault is on your side the thing was work perfectly till today. Please resolve this issue. Kind Regards Thinus Wilken
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
I am very disappointed
I am very disappointed
HORIBLE,HORIBLE,HORIBLEHorrible again I have basically no internet.
So I complained on this platform now maybe 12 to 13 times in the last year still no luck.
The last complain was on the 1 off Feb 2025 and a customer service person by the name of Muh???? help me after one hell of a fight I managed to get a technician out by the name off Ben??? witch come out to basically tell me that there are to many people on the tower and he will get his manager to keep in touch with me up until the problem was resolved, needles to say I never heard from the Manager (TIPICAL RAIN)
2 Weeks went pass no word from them they did not even follow up on this platform.
Since Monday my router does not even show 5G instead it shows a Red 4G.,its hardly working.
I am absolutely tired of RAIN making there problems mine its not my fold there is to many people on one tower and they cant provide the service they promised.
It does not even help to complain because every time there is just another excuse.
I need this resolved today!!
I don't want to hear its the tower or anything its not my problem.
HOW CAN 1 PERSON COMPLAIN 13 TIMES IN JUST OVER A YEAR AND NO ONE AT RAIN DOES SOMETHING TO GET THE PROBLEM RESOLVED.
WHAT HAPPEND TO THE CUSTOMER IS ALWAYS RIGHT????
AND IN THIS CASE I AM RIGHT!!!!!!
HORIBLE,HORIBLE,HORIBLEHorrible again I have basically no internet.
So I complained on this platform now maybe 12 to 13 times in the last year still no luck.
The last complain was on the 1 off Feb 2025 and a customer service person by the name of Muh???? help me after one hell of a fight I managed to get a technician out by the name off Ben??? witch come out to basically tell me that there are to many people on the tower and he will get his manager to keep in touch with me up until the problem was resolved, needles to say I never heard from the Manager (TIPICAL RAIN)
2 Weeks went pass no word from them they did not even follow up on this platform.
Since Monday my router does not even show 5G instead it shows a Red 4G.,its hardly working.
I am absolutely tired of RAIN making there problems mine its not my fold there is to many people on one tower and they cant provide the service they promised.
It does not even help to complain because every time there is just another excuse.
I need this resolved today!!
I don't want to hear its the tower or anything its not my problem.
HOW CAN 1 PERSON COMPLAIN 13 TIMES IN JUST OVER A YEAR AND NO ONE AT RAIN DOES SOMETHING TO GET THE PROBLEM RESOLVED.
WHAT HAPPEND TO THE CUSTOMER IS ALWAYS RIGHT????
AND IN THIS CASE I AM RIGHT!!!!!!