B
Busisiwe
1 reviews | Active since Jul 2024
10 Jan 2025, 09:45
Poor serve and bill discrepancy
I'm so disappointed by Rain, I've tried to communicate with them regarding the billing discrepancy and to connect the router till today they've never responded instead I'm receiving emails stating help on the way while I've paid for service that I can't receive. My subscription is R625 but now they telling me about R1700 this is ridiculous
Helpful (0)
Replies (6)0
Replies (6)
Rain's replyOfficial
10 Jan 2025, 10:03Hey Busisiwe,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
Rain's reply10 Jan 2025, 10:03
Official
Hey Busisiwe,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
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Busisiwe's updateReviewer Update
10 Jan 2025, 10:28Thisi need to know how did it come to R1700 as I didn't have an outstanding amount in November?
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Busisiwe's update10 Jan 2025, 10:28
Reviewer Update
Thisi need to know how did it come to R1700 as I didn't have an outstanding amount in November?
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Busisiwe's updateReviewer Update
10 Jan 2025, 10:28From R625 to R1700 how?
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Busisiwe's update10 Jan 2025, 10:28
Reviewer Update
From R625 to R1700 how?
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Busisiwe's updateReviewer Update
10 Jan 2025, 10:44askrainLet's clarify the amounts:
To get a precise explanation, I recommend contacting our support team. Would you like me to assist in reaching out to them for further clarification?
YouHence I need to know where this additional amount accumulated from
askrainI understand your concern, Busisiwe. Based on the available data, the balance of R1703.33 may include additional charges or adjustments beyond the standard invoice amounts for December and January.
To resolve this and get a detailed breakdown of your account, I recommend contacting our support team. They will be able to provide the exact details of any additional charges or adjustments that contributed to the current balance.
Would you like me to assist in reaching out to them on your behalf?
YouI've tried to connect with the support team no luck, is there a need on me paying for service I'm not receiving?
askrainI understand your frustration, Busisiwe. Since you're experiencing difficulty reaching the support team and your services are currently disconnected due to non-payment, I can assist by sending an email to our support team on your behalf. This way, they can look into the issue and provide you with the necessary assistance.
Before I proceed, could you please confirm your email address is still ***?
YouYes
askrainI've sent the following message:
- December 2024 Invoice: R700.00
- January 2025 Invoice: R700.00
To get a precise explanation, I recommend contacting our support team. Would you like me to assist in reaching out to them for further clarification?
YouHence I need to know where this additional amount accumulated from
askrainI understand your concern, Busisiwe. Based on the available data, the balance of R1703.33 may include additional charges or adjustments beyond the standard invoice amounts for December and January.
To resolve this and get a detailed breakdown of your account, I recommend contacting our support team. They will be able to provide the exact details of any additional charges or adjustments that contributed to the current balance.
Would you like me to assist in reaching out to them on your behalf?
YouI've tried to connect with the support team no luck, is there a need on me paying for service I'm not receiving?
askrainI understand your frustration, Busisiwe. Since you're experiencing difficulty reaching the support team and your services are currently disconnected due to non-payment, I can assist by sending an email to our support team on your behalf. This way, they can look into the issue and provide you with the necessary assistance.
Before I proceed, could you please confirm your email address is still ***?
YouYes
askrainI've sent the following message:
- Subject: askrain support - #***
- Query: Busisiwe has a billing discrepancy with an outstanding balance of R1703.33. She was informed of a discount in November and paid R321.67. She needs clarification on the additional charges leading to the current balance and assistance with service reconnection.
- Email: ***
- Phone: ***
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Busisiwe's update10 Jan 2025, 10:44
Reviewer Update
askrainLet's clarify the amounts:
To get a precise explanation, I recommend contacting our support team. Would you like me to assist in reaching out to them for further clarification?
YouHence I need to know where this additional amount accumulated from
askrainI understand your concern, Busisiwe. Based on the available data, the balance of R1703.33 may include additional charges or adjustments beyond the standard invoice amounts for December and January.
To resolve this and get a detailed breakdown of your account, I recommend contacting our support team. They will be able to provide the exact details of any additional charges or adjustments that contributed to the current balance.
Would you like me to assist in reaching out to them on your behalf?
YouI've tried to connect with the support team no luck, is there a need on me paying for service I'm not receiving?
askrainI understand your frustration, Busisiwe. Since you're experiencing difficulty reaching the support team and your services are currently disconnected due to non-payment, I can assist by sending an email to our support team on your behalf. This way, they can look into the issue and provide you with the necessary assistance.
Before I proceed, could you please confirm your email address is still ***?
YouYes
askrainI've sent the following message:
- December 2024 Invoice: R700.00
- January 2025 Invoice: R700.00
To get a precise explanation, I recommend contacting our support team. Would you like me to assist in reaching out to them for further clarification?
YouHence I need to know where this additional amount accumulated from
askrainI understand your concern, Busisiwe. Based on the available data, the balance of R1703.33 may include additional charges or adjustments beyond the standard invoice amounts for December and January.
To resolve this and get a detailed breakdown of your account, I recommend contacting our support team. They will be able to provide the exact details of any additional charges or adjustments that contributed to the current balance.
Would you like me to assist in reaching out to them on your behalf?
YouI've tried to connect with the support team no luck, is there a need on me paying for service I'm not receiving?
askrainI understand your frustration, Busisiwe. Since you're experiencing difficulty reaching the support team and your services are currently disconnected due to non-payment, I can assist by sending an email to our support team on your behalf. This way, they can look into the issue and provide you with the necessary assistance.
Before I proceed, could you please confirm your email address is still ***?
YouYes
askrainI've sent the following message:
- Subject: askrain support - #***
- Query: Busisiwe has a billing discrepancy with an outstanding balance of R1703.33. She was informed of a discount in November and paid R321.67. She needs clarification on the additional charges leading to the current balance and assistance with service reconnection.
- Email: ***
- Phone: ***
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Busisiwe's updateReviewer Update
10 Jan 2025, 10:49Can I get my services reconnected cause now I paid for a service I'm not receiving January invoice will be paid in January payment date and I need to now what this additional charges are for
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Busisiwe's update10 Jan 2025, 10:49
Reviewer Update
Can I get my services reconnected cause now I paid for a service I'm not receiving January invoice will be paid in January payment date and I need to now what this additional charges are for
B
Busisiwe's updateReviewer Update
10 Jan 2025, 11:01What I'm saying in November I didn't have an outstanding amount now it has accumulated to R1700 for Dec and Jan how?
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Busisiwe's update10 Jan 2025, 11:01
Reviewer Update
What I'm saying in November I didn't have an outstanding amount now it has accumulated to R1700 for Dec and Jan how?