Poor serhuce

I am at Klitzgras Chalets, Viljoen Street, Lydenburg, and my unit is looking straight at you tower close to Lydenburg Airport
I have a clear LOS to your tower, and in the past I have been connecting at around 8Mbps, sometimes even up to 12Mbps.... But since last week Friday my reception has gone down to below 3Mbps...
Exact location of my unit is Lydenburg, 1120 -25.113617, 30.445391
I use your tower at -25.105668, 30.434312

Distance from my location to your tower, as per Google Maps, is 1.4km, with clear LOS

I am currently not at my residence, I am only available there after 17:00
I will only thus be able to check and report after around 17:15 this afternoon

Hi, not sure I quite follow your instructions.
If I remove the SIM, then I won't have any connection, so what is it you wish for me to do?

I have removed the SIM, had the unit off for 10 minutes, re-inserted the SIM and tested again, and results are exactly the same... 1.69Mbps... So what now...

Thank you, will attempt this when I am again at home tonight after 17:00

Noted

My unit does not have an option to go Advanced > Dial-up > Network. The only option is to select Dial-up and then to create another Connection which I did... And after that I again tested and connection was even worse at 0.96Mbps...

Only after doing a full factory reset and setting up the unit from scratch was I again able to get a 9Mbps... Let's hope it stays that way...

Hi, that speed didn't last long...
Unable to connect to any other towers in the area as we are in a ditch and none ofxthexotger towers are reachable...

You keep advising me to take out the SIM. Once I remove tge SIM, how do you want the unit to connect to your tower.... I don't understand your logic requesting me to 'take out the SIM', please explain...

Here is the scenario, following your instruction to 'switch off your device and take out the sim and monitor your connection'...
Once I remove the battery to take out the SIM, the unit is automatically 'switched' off...
Now how do you want me to get a connection with a device that is switched off AND does not have a SIM installed...??

Aaahhhh, much better instruction, however, you are missing another critical point in my answer....

This is my exact location - https://www.google.co.za/maps/place/-25.113547,+30.445519/@-25.***,30.***,19z/data=!4m4!3m3!8m2!3d-25.***!4d30.***

You will notice that I have a lot of structures between my location and any of your other sites....
However, I have direct LOS of the site I am connected to...
So why am I getting such a bad signal...
Has the tower been set to a lower dB setting, has something been changed...
What is the reason, why am I not getting my normal 9-10Mbps...
I have even moved the unit right into the window where it has 100% LOS...

-25.113547, 30.445519

I have now even gone as far as setting the unit outside, with an unrestricted clear LOS, and still I am only getting 1.23Mbps...
WHAT IS GOING ON???

OK, so in how many more devices do you want me to test the SIM...
SIM was now tested in the following devices-
Samsung A73 5G
TP Link pebble 4G pocket router
Lenovo A TB2-X30L tablet
And every single time the result is the same, with DIRECT LOS to your site - Between 0.96 and 3.7 max
So the question again - What isxwrong on YOUR side...

All this mumble jumble, but you are not listening and reading -
As I said before, MY SIGNAL WAS VERY GOOD UNTIL RECENTLY....
Now again, what changed on your side...
I had the SIM in my Samsung A73, a brand new phone with 5G capabilities, and standing OUTSIDE, with DIRECT LOS, and still the signal/connection was poor, below 10Mbps...
So again, all this mumble jumble to do this and do that...
As I said before, YOU ARE NOT PAYING ATTENTION TO WHAT I AM SAYING....