Poor revolting disgusting service

Rain internet service providers is nonsense. I was using 4G sim, I had a problem with my router, I had to stop using the sim for 2-3 months and when I eventually decided to upgrade to 5G so that I can have a router, I was told to pay for the 4G at R529 (they added interest from R479) after paying the requested amount I was told that I have to pay R479 for the 5G upfront, which I did all these on the 6th September 2021.

I got home and I inserted the 4G sim in my cellphone and till today it still has no network. On the 8th of September I received the router and the simcard for the 5G, I was then told to wait 2 hours for connectivity to take place after 2 hours it was said that I should wait for 2 to 24 hours. After 24 hours on the 9th I was told that the simcard has a problem. A new sim card was delivered on the 10th. When inserted the sim card, it did not have any network when I phoned the consultant I was told to wait 2 to 24 hours for sim swap. Till to this day, they cannot assist. I would not recommend anyone to use this company, it's ****, it has poor service and they don't have the decency to tell the truth that they don't know their work. Big chancers