Poor responses - No direct communication - ***ards!

Item: Rain
Rating: 1
Author: Nico R

Hi, I received a "free SIM" in a magazine and decided to try it. Struggled to get it working and then very slow responses! Tedious support processes, NO contact numbers anywhere!!! I eventually cancelled the SIM. Now they billed me for NO use and refuse to refund. Terrible company, shy away from direct contact, hides behind support agents, STAY AWAY from this provider! Extremely frustrated never-again-customer!!!!!!!!!!!!

Helpful (0)

Replies (2)

Rain's replyOfficial

13 Jun 2020, 12:52

Halo Nico,

We apologise for what happened, you will be getting a call from Marvin, whom will assist you with the comlpaint.

We will work to solve this as soon as possible.

Regards,

Peter

Rain's reply13 Jun 2020, 12:52

Official

Halo Nico,

We apologise for what happened, you will be getting a call from Marvin, whom will assist you with the comlpaint.

We will work to solve this as soon as possible.

Regards,

Peter

Nico R's updateReviewer Update

13 Jun 2020, 14:23

Hi Peter

A pity it took "Hellopeter" to get you to talk to me, but thank you for responding.
Ask Marvin to do his homework and read all my emails to your support desk before calling me.

Regards
Nico

Nico R's update13 Jun 2020, 14:23

Reviewer Update