POOR RESOLUTION FROM NETWORK SUPPORT

Hi. I e previously shared my review about my issue regarding my R250 4G package and how I don’t have a constant internet connection. It has been more than a month that I have been emailing up and down with Rain customer support agents and it’s getting beyond futile and frustrating. I feel like the consultants do not understand the issue that I am able to connect to my router successfully, I have network bars reflecting on my router but the internet connection keeps fluctuating and at most times I do not have a internet connection. We figured out that the cause of the issue is that my sim keeps connecting to a tower that’s 1.82km away from my location and that tower provides no internet connection for me. I’ve been sent links that alleviate the problem of not being able to connect to my router:(, I’ve been told I should get a different fixed home router because mine a mobile one but their website says that mobile routers are compatible for connectivity. I’ve even been told to switch up to 5G so that I could get a faster internet connection but how the hell would I get that if I already don’t have any internet? Very poor comprehension of issues on the part of your consultants, and very annoying getting recommendations that have nothing to do with solving my issue in the first place