TN
Thato N
1 reviews | Active since Jan 2024
10 Jan 2024, 16:48
Poor Rain support services
I have had the worst experience with Rain😡 I lost connection at the beginning of the month 02/01/2024 and called in to resolve the issue but they couldn't and ended up just giving me a new SIM card and router. Now the problem is they haven't activated the new SIM card till today despite me keep calling to get them to do it quickly as it has been long now. They keep saying it will be resolved in 24 hours but I am still not connected and feel like no one there takes customers complaints seriously. They cannot even stick to their own turn around times mxm
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
10 Jan 2024, 16:58Hi Thato Ntsimane,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
Rain's reply10 Jan 2024, 16:58
Official
Hi Thato Ntsimane,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
TN
Thato N's updateReviewer Update
11 Jan 2024, 00:07I did
TN
Thato N's update11 Jan 2024, 00:07
Reviewer Update
I did
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Thato N's updateReviewer Update
11 Jan 2024, 08:52Hello,
I still do not have connection. All of your agents keep saying the sim is not activated so they will escalate. How many times does this have to be escalated before it actually gets resolved, is it really that difficult to activate a sim card that you guys have given me 😡
I still do not have connection. All of your agents keep saying the sim is not activated so they will escalate. How many times does this have to be escalated before it actually gets resolved, is it really that difficult to activate a sim card that you guys have given me 😡
TN
Thato N's update11 Jan 2024, 08:52
Reviewer Update
Hello,
I still do not have connection. All of your agents keep saying the sim is not activated so they will escalate. How many times does this have to be escalated before it actually gets resolved, is it really that difficult to activate a sim card that you guys have given me 😡
I still do not have connection. All of your agents keep saying the sim is not activated so they will escalate. How many times does this have to be escalated before it actually gets resolved, is it really that difficult to activate a sim card that you guys have given me 😡