Poor Rain service and wrong billings

I requested Rain to upgrade my plan from 4G to 5G home internet at the end of January 2025. Despite this, I am still being billed for the 4G plan that I no longer use. Rain has not responded to my emails, and their agents keep insisting that I must pay for the 4G plan until 31 March 2025 before they can cancel it. I’ve made it clear that I shouldn’t have to pay for a service I requested to be upgraded from, yet they continue to charge me. They claim to have escalated my issue to their high-priority department, but I have not received any follow-up, call, or updated statement. This is how Rain treats its customers—you’ll be expected to pay for a service you no longer use, and despite their promises to resolve the issue, nothing actually happens.