Poor RAIN service (AGAIN)

When it works it is heaven, but boy when you have issues.....

Have had an issue on one, yes ONE of my SIMS, with RAIN since last week Wednesday. I downgraded from the R479 24/7 package to the R250 '19 hours unlimited' package. All went well, got the email to say I have been downgraded, and then the problems started...... The SIM now has 2 profiles, a 'Pay as you go' profile AND a '19 hours unlimited' profile, both on the same SIM... And getting support is like looking for a needle in a haystack.... A never-ending circle of NOTHING.... Hey wait, I received a Messenger message, but the excitement was short-lived, it was just to say 'Pay up', so I paid up, 5 days late (sorry), that was the problem they said... Low and behold, I get a response to my 'I just paid now, account is settled' on Messenger stating 'I had a look into your account and it shows payment has been cleared. Blah blah blah blah.....' But what happens next just BLOWS MY ****N MIND..... Both my SIMS now have NO CONNECTION..... I send another Messenger message, seeing they responded, but alas, nothing else happens, no answer, nothing......... It has now been since 11:33 that I last heard ANYTHING from the person on the other side of Messenger..... So again I wonder, is it raining, or is it pouring bull**** and no service from a seemingly 'Good company'..... I can just wonder, wait and wonder........