• Poor Rain Service

Initial purchased an out of peak package for 250, it worked like a charm at my address in Kommetjie. I decided to get another package (unlimited all hours) and took the limited one to my office.

On the 5th November 2020, the unlimited one stopped working. Despite numerous emails and back and forth, many excuses were given. After using a better to power my modem, I established that the RAIN transmitting antenna on Slangkop Lighthouse in Kommetjie was and still is defective. Despite numerous emails to address this technical issue, not real action has been taken to date, except to keep billing me for this service.

I thus cancelled this service as from the 1st Dec, and lo and behold, I got billed again in January. I accept that I paid for November in advance and will firfeit that paymnet (even though I only had 5 days service) - to be billed twice again after the cancellations is just poor administration and service.

My gripes are as follows: - Technical staff as relatively quick to respond to email queries (the only what you can contact them), but they lack the understanding of the technical issues. - The fact that I cannot have a single thread/reference number for my technical queries means that I am contacted by many different people, not knowing the history, or giving a completely different answer. - After two months, not one satisfactory answer relating to me queries. - When cancelling my unlimited service (as they were aware of my issues), they actually cancelled my limited service!

Come on RAIN, your service initially was good (not brilliant), but I have now realised why is it cheap - cheap resource (adequately trained for the job, or merely filling a job), poor infrastructure, and lack of technical personnel to attend to identified problems.=, and lastly, still invoicing me for 2 months, after supposedly giving me a credit for one, but being billed for two. YOUR OVERALL SYSTEM IS PATHETIC