Poor Rain Internet, Support and Services (ref ***)

I concerted from MWEB Rain LTE to Rain 5G Direct.

Been logging calls for months. Supp**** all statistics which reflects 5g router connecting correctly but cannot browse internet.

Poor speeds between 7Mbps and 30Mbps with random drops causing loss in video conferences and conference calls.

Cannot even watch low quality YouTube without intermittent buffering.

Have complained to rain support over and over...been unable to secure a conversation with a manager. Keep getting either automated emails or informed that a technical person will be in contact with you.

While typing this message, got this ironic error: "slow connection detected, this could take a while".

Best I can do every day is reconnect on my Vodacom Data on LTE getting speeds of 120Mbps and above without errors, only cost me data.

When will I be able to discuss my concerns with management.