Poor rain customer service.

As some one who works in I. T and support I know how difficult it can be at times and I can understand delays can happen so my problem isn't with the delivery delay of 12 days to get my new sim card my issue is with how long it takes to speak with someone and how long it's taking to now rica my new card.

Emails go unanswered for days only to get a response email back saying your case has been marked as resolved along with phone calls being un answered.

Of the 7 times I've tried calling only once did I reach someone and they were very un helpful the rest of the time you either get the sorry you have missed us contact us online message after holding for 40+mins or before it even gets a chance to ring.

The only semi reliable way is to use thier online chat portal but there you are going to sit waiting online for hours till its your turn.

And if you finally get your sim card dont expect to be able to use it the same day or even the next I've been waiting 30hrs and counting to be activated and I have no eta, other that "the technician will call you when its activated", as to when I'll finally be activated and able to use the service I've ordered

I really hope things improve for this new company but right now thier level of support is unacceptable