Poor Rain connectivity and poor customer support

Item: Rain
Rating: 1
Author: Charmaine L

We have been without Rain internet connection since last Friday. No customer service centre that can assist us. We do get replies to our email requests but not useful. How about making an effort to talk us through the problem. I have 2 x uncapped accounts. Strongly considering moving to another provider. Entire weekend without coverage. Today is Sunday!

Helpful (0)

Replies (2)

Rain's replyOfficial

17 Jan 2021, 08:46

Good morning Charmaine

I trust you are well

I would like to apologize for the service you gave experienced so far.
Please be advised that one of our agents will be in contact with you to assist you.

Stay safe.

Regards
Mosa

Rain's reply17 Jan 2021, 08:46

Official

Charmaine L's updateReviewer Update

17 Jan 2021, 12:18

Your phone goes to voicemail saying your hours are Mondays to Fridays. What am I and your customers supposed to do for the weekend?

This is very frustrating. I bet you will not adjust my bill fir the 3 days without internet or will you?

Charmaine L's update17 Jan 2021, 12:18

Reviewer Update