AG
Anzel G

1 reviews | Active since Oct 2020

05 Oct 2023, 14:31

Poor Rain connectivity

I hope this review finds you well. I am writing to express my deep frustration and concern regarding the ongoing connectivity issues I've been experiencing with my Rain router. This marks the third consecutive day where my router has no connection.

I have made several attempts to contact Rain support today, but regrettably, I have been met with long hold times and continuous music, with no opportunity to address this critical matter.

As a loyal customer, I am deeply disappointed by this recurring problem and the lack of responsiveness from Rain's customer support. My internet connectivity is essential for both personal and professional use, and the continued disruption has been incredibly frustrating.

I kindly request immediate attention to resolve this issue and restore a stable connection to my router.

I believe that with prompt action, we can rectify this situation and maintain the high standards of service I have come to expect from Rain. Please contact me at your earliest convenience to discuss the steps needed to resolve this matter.

Thank you for your attention to this urgent matter, and I look forward to a swift resolution.

0
Replies (1)
Rain
Rain's reply05 Oct 2023, 15:44
Official
Hi Anzel G.

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this asap.

Thank you,

Rain