Poor quality service provider

Hey, I was contacted twice regarding the ongoing issue. The first representative advised me to turn the device off and then back on after a few minutes. I followed their instructions, and it briefly worked for about 10 minutes before going offline again. This constant fluctuation has been quite disruptive, especially since I work from home and rely heavily on a stable internet connection.
When I contacted customer care again, I spoke with Chris E, who reassured me that my network itself is stable and that the problem lies with the router. He informed me that they plan to send a replacement router, likely within 3 days. However, given my work commitments and the importance of having a reliable internet connection, this delay causes significant inconvenience. I am unable to perform my work efficiently during this downtime, and the ongoing instability is quite frustrating.

Day 3 , the same card has not been delivered 🙆♀️