Poor product and service.

Rain's product and service are terrible.

We only had an internet connection if the device with the Rain SIM was in one specific spot in the house. Move it 10 cm into any other direction and we were out of service. It would also randomly go out of service and we would have to reboot the device and hope it would start working again. When we did have an internet connection it was pathetically slow, even though our area had full coverage and our SIM was a 4 or 5G SIM (I can't remember which). Our internet speed was 0.2kb/s on a good day.

So, obviously, I canceled the SIM. I received an email confirming my cancelation on the 5th of June. I read on Rain's website that I would be charged a pro-rata fee for the data used for the rest of June and stopped using the SIM. At the end of June I was billed the normal amount. When I checked my dashboard on their website it said that my next billing period would be in August. I have since contacted Rain twice and received no help.

I would like Rain to refund me for June's payment and instead charge me a pro-rata fee for the 13GB I used in June, and to ensure that I am not billed again in future.

As I've told Rain before (and been ignored), billing someone who is not using your service is not only unprofessional, but also theft.