HL
Harry L
1 reviews | Active since Oct 2024
09 Oct 2024, 19:45
Poor product and even worse service
After cancelling and returning the device they debited my account again. I request this be corrected and they send me a email to confirm my banking details,which they have as the used it to take funds out of my account which they were not entitled to. I was told it would take 7 days...20 days later and nothing refunded.6 follow up calls to no avail. They can not deliver on service and they are completely *********** when it comes to delivering. Steer clear.
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
09 Oct 2024, 19:52Hi Harry,
Thank you for bringing your refund query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your refund query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply09 Oct 2024, 19:52
Official
Hi Harry,
Thank you for bringing your refund query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your refund query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
HL
Harry L's updateReviewer Update
11 Oct 2024, 16:36Good day 3 days in still no refund as promised...don't know if it will ever be resolved. I have reported the matter to the bank ***** department and requested card division to stop any other Rain transaction. It appears Rain is already marked as non trusted vendor ..
HL
Harry L's update11 Oct 2024, 16:36
Reviewer Update
Good day 3 days in still no refund as promised...don't know if it will ever be resolved. I have reported the matter to the bank ***** department and requested card division to stop any other Rain transaction. It appears Rain is already marked as non trusted vendor ..
Rain's replyOfficial
11 Oct 2024, 17:06Hi Harry L,
Kindly be advised that the refund of R624.00 has been processed and takes 7 to 10 business days to reflect in your account.
Regards.
rain.
Kindly be advised that the refund of R624.00 has been processed and takes 7 to 10 business days to reflect in your account.
Regards.
rain.
Rain's reply11 Oct 2024, 17:06
Official
Hi Harry L,
Kindly be advised that the refund of R624.00 has been processed and takes 7 to 10 business days to reflect in your account.
Regards.
rain.
Kindly be advised that the refund of R624.00 has been processed and takes 7 to 10 business days to reflect in your account.
Regards.
rain.
HL
Harry L's updateReviewer Update
11 Oct 2024, 18:49That was the same line I got 3 weeks ago. Also the agent who called me after my first review apologized for it taking so long and that they will escalate for urgent resolution but as per all the other commitments I should have expected this level of service. Well done world class service....NOT
HL
Harry L's update11 Oct 2024, 18:49
Reviewer Update
That was the same line I got 3 weeks ago. Also the agent who called me after my first review apologized for it taking so long and that they will escalate for urgent resolution but as per all the other commitments I should have expected this level of service. Well done world class service....NOT