POOR POOR TO NO SIGNAL ..... EVERY DAY

I must say Rain is spot on as far as monthly payments are concerned, with reminders when your account will be debited. BUT when it comes to their actual SERVICE that you PAY FOR, there's ZERO interaction.

RAIN does not understand that I AM the account holder, and that the router is WITH MY SON (2 different locations). Rain will call me, and I've asked them on numerous occasions to contact MY SON, WHICH THEY NEVER DO!!!!! How does one resolve this terrible signal, that's CONTINUOUSLY on-off, which we've had since the beginning of the year? We could blame loadshedding the first few months, but there's been no loadshedding SO WHAT IS UP WITH RAIN'S SIGNAL, THAT WE PAY FOR BUT DON'T RECEIVE??????

HOW DOES ONE GO ABOUT CANCELLING THIS TERRIBLE SERVICE FROM RAIN? I WANT TO PAY FOR SOMETHING THAT ACCTUALLY PROVIDES THE SERVICE I PAY FOR!!!!