POOR POOR SERVICE, NOT HAPPY AT ALL

Item: Rain
Rating: 1
Author: Juniffer T

I am not happy with rain, I have canceled my subscription on the 27th of January and received notification that they will come and fetch the router and I have no outstanding payment, now they are debiting my bank account and not responding to any of their contacts or support. This is really horrible service and they will keep debiting the account creating a negative record. I am even surprised they have time to respond on hello peter but not attending to our urgent requests.

Helpful (0)

Replies (2)

Rain's replyOfficial

02 Feb 2024, 14:34

Hi Juniffer Thobejane,

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this ASAP.

Thank you,
rain.

Rain's reply02 Feb 2024, 14:34

Official

Hi Juniffer Thobejane,

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this ASAP.

Thank you,
rain.

Juniffer T's updateReviewer Update

02 Feb 2024, 15:03

I didn't have any service for the month of January. Upon cancelation of the sim you sent a message saying I have no outstanding so why am I being billed now?

Juniffer T's update02 Feb 2024, 15:03

Reviewer Update

I didn't have any service for the month of January. Upon cancelation of the sim you sent a message saying I have no outstanding so why am I being billed now?