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Anzel G

1 reviews | Active since Oct 2020

08 Mar 2025, 15:00

Poor poor service!!

I'm writing to express my ongoing frustration with my upload speed, which has been consistently poor over the past six months. Despite initially enjoying upload speeds of up to 10 Mbps when I first signed up with Rain, my current speeds are significantly lower.

When I previously contacted your support team, I was told that this is the expected performance, which I find unacceptable. As a customer, I rely on a stable and fast upload speed for work and leisure activities.

I'm willing to upgrade to a premium package, but I need assurance that it will provide me with the desired upload speed of at least 10 Mbps. Unfortunately, your team has been unable to confirm this.

I hope you can investigate this matter further and provide a suitable solution.

Regards Anzel

0
Replies (7)
Rain
Rain's reply08 Mar 2025, 16:00
Official
Hi Anzel,

Thank you for bringing your speed query to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.
AG
Anzel G's update08 Mar 2025, 17:11
Reviewer Update
Thank you for your reply. I will share my experience to ***.
Please take note, that I will share a positive response once this issue has been sorted.
AG
Anzel G's update08 Mar 2025, 17:12
Reviewer Update
Thank you for your reply. I will share my experience to ***.
Please take note, that I will share a positive response once this issue has been sorted.
AG
Anzel G's update09 Mar 2025, 06:43
Reviewer Update
Dear Support Team,

I submitted the screen shots via email yesterday at 17:30. Could you please provide an update on the next steps and the actions that will be taken to resolve my problem?

I would appreciate a phone call to discuss the resolution process, as I haven't received any responses via email. A direct conversation will give me clear timeline and resolution plan.

Thank you.


Regards
AG
Anzel G's update09 Mar 2025, 07:47
Reviewer Update
Dear Support Team,

Thank you for your efforts to resolve my issue. However, I'd like to provide an update on the troubleshooting steps I've taken.

As suggested, I inserted the SIM card into a cellphone, and I've actually tried this twice. Unfortunately, I'm then even unable to run a speed test.

I'd appreciate it if you could investigate this further and clarify the status of my account.

Thank you for your continued assistance.

Regards
AG
Anzel G's update10 Mar 2025, 15:42
Reviewer Update
Dear Rain Support Team,

I'm writing to express my frustration and disappointment that, despite my previous complaint on Hello Peter, my internet issues remain unresolved. Today, I'm experiencing fluctuating internet connectivity, with speed tests revealing packet loss. Moreover, my upload speed is still only 2.27 Mbps.

I'm struggling to understand how this speed is sufficient for either work or leisure activities. Yesterday, I received a call from a representative who acknowledged the issue but stated that prioritized upload speeds are not guaranteed in your terms and conditions. She assured me that she would escalate the matter and follow up with a phone call this morning at 9:00. Unfortunately, I haven't received that call.

I want to warn potential customers about the severely limited upload speeds, which can cause significant issues!!

I hope you'll take immediate action to address my problem and provide a more reliable and faster upload speed.

Regards
Anzel

AG
Anzel G's update21 Mar 2025, 19:02
Reviewer Update
Extremely disappointed with Rain's internet service. Despite reporting the issue, I've received no feedback on a resolution. Tonight, the buffering is unbearable. Considering leaving multiple 1-star reviews to get some attention. Word of mouth is powerful - I'll make sure to share my terrible experience with Rain's service with friends and family.