Poor Poor service and customer support.

What a joke.!

I have joined rained in March 2020 on their executive package of R999. I never skipped a beat nor did I ever complaint about the speed. After loadshedding about 2 weeks ago i noticed that the WIFI function on my router was gone. I spoke to numerous consultants who all advised me that the issue has been escalated and that they will send a technician out to my house. I event asked them to escalate it as i have 4 kids and as any modern family they all need the internet to keep busy. After 2 years of using the router i'm sure that i'm very adapt with the setting up and Wifi functions on it. I was promised a quick resolve but still have had no feedback or resolve. If this is what one calls customer loyalty and service i don't know anymore. It has become clear that Rain is not customer focused and it is all about the profits and growth. And to put a cherry on top of the cake i got a message this morning to welcome me to the new 5G service now rolled out in my area. Makes me wonder what i was paying for the last 2 years.? as i never experienced the speeds as promised and advertised .Well maybe once or twice. Maybe its time to escalate the complaint to higher authorities.