POOR POOR SERVICE

I received my 5G on the 25th of march 2022 and it has been giving me issues since , The connection is so bad i can't even connect my laptop. I have requested cancellation on Monday 28/03/2022 reference ***9 and no one assisting me . An agent by the name of Bradley Duane Pillay keeps saying he is sending a technician. i want this router collected and my refund processed this is really absurd