Poor Poor Rain service

I don't understand how to do what you have requested you were meant to call me back and I am still waiting for your call

I am still waiting for a response from Rain,with regards to my cancellation yesterday,on the Rain app it says that I will be disconnected after the billing period,DO RAIN EXPECT ME TO PAY THEM FOR A FULL MONTH OF NO SERVICE?Can anyone give me the contact information for the ombudsman please...

So twelve days since the above communication,the Router and the 3 SIM cards were collected on Wednesday the 14th of June,to date I have still not received my refund as agreed to.....

Please provide me with proof of payment..... Funny how we had to make an immediate payment to receive your service,but now you expect people to wait this length of time for a refund.
If I don't receive proof of payment in the next 24 hours ,I too,will escalate this complaint to the ombudsman.

Rain,you are very very quick to sell a product and take payment from clients and so slow to process a refund,the only time I even get a reply from you is when I post on Hello Peter.... pathetic..

Send me proof of payment to my email address ***.

As for keeping in touch?
Don't make me laugh.....
You have my email address on record so by close of business tomorrow I expect proof of payment or I will contact the ombudsman.....

Thank you,I await your email.

I have received your correspondence, thanks.
Forgive my scepticism, I still apparently have to wait 7 - 10 working days for a refund to show,this using the same payment channel I used to make an immediate payment to get your product.
Doesn't seem entirely right.
I will let you know if and when I actually receive the refund....

Refund received, thanks

And so today an amount of R74.53 was debited from account,after all of the above...
Firstly no notification from Rain about this,no invoice or explanation.
Secondly,no authority given for account to be debited.
Thirdly,this seems like a *****ulent activity......

I expect feedback by close of business on Monday 03/07/2023

Thanks.How do I remove the bank details after we have received this refund,so this doesn't happen again?

I will do so, thanks

Good afternoon Rain, refund received,please advise on how to remove banking details from your system

I await confirmation of this from you