POOR POOR MEDIOCRE SERVICE AS USUAL

POOR POOR MEDIOCRE SERVICE AS USUAL- ITS ALL IN THIS EMAIL TRAIIL I just want to know whats going on, I cancelled Rain services and they are still trying to repeatedly debit my bank account.

All these unpaids are damaging my bank account and I'll have to pass all these charges( R8.50 X 16 =R136) to Rain as I am not liable for them, since I sent my cancellation request to them a long time ago as per all the email trail here below.

Awaiting Rain's urgent response and all of a sudden, their Support is no longer contactable by email and their Whatsapp also refers you to a landline.

Regards

Phumlani Mkhefa

Mobile: *** Whatsapp: ***

On Fri, 05 May 2023, 13:14 Phumlani Mkhefa, <***> wrote: Good day Rain

Please advise if this below request was actioned.

Regards

Phumlani

On Fri, Apr 7, 2023 at 10:15 AM Phumlani Mkhefa <***> wrote: Good morning Rain

Kindly ensure that your service is cut-off/ cancelled as requested.

The reason for cancellation is after the credit query that was badly handled and have since moved to another service provider.

Just to add, Rain decided to suspend their service on 03 March, while on the other hand the query was ongoing, please keep it on that note and don't reinstate it as I have moved to another service provider and have destroyed your sim card already.

Thank you that my credit query was resolved, but it was already late, the damage was done.

Should this query had been resolved by the first consultant accordingly, perhaps I would still be your customer, but I had to fight to get the right thing done, hence I have moved on to another service provider.

Please confirm cancellation of service as soon as possible, as I do not expect an invoice billing at the end of the month, please also ensure no debit order goes through my account on the 1st of May.

Regards

Phumlani

On Fri, 07 Apr 2023, 09:37 , <***> wrote: rain

help is on its way

Hi ,

Thanks for reaching out for help. This interaction has been logged and a customer care expert will get back to you soon to get you sorted. In the meantime, if you'd like to share any extra info, just reply to this email. Reference Number: ***

Thanks,

rain

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Phumlani Mkhefa <***> Attachments 8:48 AM (19 minutes ago) to support

From: Phumlani Mkhefa <***> Date: Tue, Jun 6, 2023 at 8:23 AM Subject: Fwd: #*** - rain billing support #*** To: rain Customer Support <***>

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