FT
Faseeg T

1 reviews | Active since Jan 2024

13 Jan 2024, 14:28

POOR, POOR and POOR.

I've been with them for a year now and for the past 3 months the signal strength and internet has been appalling. I then tried what one of their support agents advise to upgrade to the next available package. So I did but had to struggle with 15 different agents and many transfers later managed to do so and I'm still stuck at awful speed, I'm currently suppose to be at 60 MB line but feel not better then my previous line and my account is paid on time. I never thought of cancelling with them but look like this is the only option.

I'll now look at other options.

The one support agent Bhushan Adlak service is through the roof, amazing service and I would advise looking at another company or a promotion because your service is great.

0
Replies (11)
Rain
Rain's reply13 Jan 2024, 14:30
Official
Hi Faseeg Taliep, 

We're really sorry your rain experience hasn't been as good as you expected. 

We're going to get on this ASAP. 

Thank you, 
rain.  
FT
Faseeg T's update13 Jan 2024, 15:26
Reviewer Update
Email sent

Please see below the speed I'm receiving on my 60MB line.
image.png 219.98 KB

image.png 124.15 KB
FT
Faseeg T's update13 Jan 2024, 18:16
Reviewer Update
Hi there,

I sent an email over 3 hours ago. No feedback or response.
FT
Faseeg T's update14 Jan 2024, 17:39
Reviewer Update
Thank you.

If I can be notified when the tower is up an running that will be great. I'll put my faith in your company and hope to hear form you guys.
FT
Faseeg T's update17 Jan 2024, 08:58
Reviewer Update
Hi there,

Still no feedback and now the Wi-Fi is worst then ever. I does one go about cancelling with your company?

FT
Faseeg T's update17 Jan 2024, 09:55
Reviewer Update
I'm using a ZTE rain router receive from use.

FT
Faseeg T's update17 Jan 2024, 12:31
Reviewer Update
Thank your response.

My current cellphone device is in for repairs.

Are you able to give me a call on the rain sim card +***6
FT
Faseeg T's update17 Jan 2024, 12:53
Reviewer Update
Thank you.

FT
Faseeg T's update17 Jan 2024, 13:30
Reviewer Update
Do you perhaps have a contact number for the Tech team?
FT
Faseeg T's update17 Jan 2024, 15:51
Reviewer Update
Thank you for your response.

Your support team has no idea of any router replacement or device swop out. Can you please advise on this?

FT
Faseeg T's update20 Jan 2024, 21:18
Reviewer Update
4 days and nothing from you guys, great service,