Poor POOOOOOR Service

My account goes off by debit order, internet is off. I make a manual payment, now my internet works. So now I paid twice for a service with non existent managers or staff that can assist and tell me where the F*** my debit order went. The way I am feeling at the moment you guys can take your router and stick it where it should not belong. Pi** poor service is an understatement. If no one gets back to me on this issue, i'm taking my business somewhere else.