SM
Samkelo M
1 reviews | Active since Oct 2021
18 Nov 2023, 18:19
Poor performance
Rain does not deliver the services it promises to offer. I'm paying for a 60mbps line and it's gradually decreasing daily. Today it's running at 0.87mbps.
I'm not getting any joy. I've been asked to reset the router and I did. That did not solve the problem. I need someone to run a proper diagnosis or replace this router with a more powerful one. I cannot pay for a 5G 60mbps line and get a 2G performance; it is ridiculous.
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
18 Nov 2023, 18:24Hi Samkelo Malumbazo.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
Rain's reply18 Nov 2023, 18:24
Official
Hi Samkelo Malumbazo.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
SM
Samkelo M's updateReviewer Update
29 Nov 2023, 09:27Apparently the Gugulethu tower 5g tower is not working hence we are struggling.
Honestly I'm tired of this.
Please cancel my rain and refund the debit order. I cannot be struggling like this.
Honestly I'm tired of this.
Please cancel my rain and refund the debit order. I cannot be struggling like this.
SM
Samkelo M's update29 Nov 2023, 09:27
Reviewer Update
Apparently the Gugulethu tower 5g tower is not working hence we are struggling.
Honestly I'm tired of this.
Please cancel my rain and refund the debit order. I cannot be struggling like this.
Honestly I'm tired of this.
Please cancel my rain and refund the debit order. I cannot be struggling like this.
SM
Samkelo M's updateReviewer Update
29 Nov 2023, 11:49There is no need to activate something I'm canceling. Keep the account inactive and refund the debit order and come collect your equipment. I cannot be paying for for services not rendered.
I pay you to access your 5g network, and I pay in advance. Now I'm discontinuing.
This is mot a free service, we cannot be suffering like this.
I pay you to access your 5g network, and I pay in advance. Now I'm discontinuing.
This is mot a free service, we cannot be suffering like this.
SM
Samkelo M's update29 Nov 2023, 11:49
Reviewer Update
There is no need to activate something I'm canceling. Keep the account inactive and refund the debit order and come collect your equipment. I cannot be paying for for services not rendered.
I pay you to access your 5g network, and I pay in advance. Now I'm discontinuing.
This is mot a free service, we cannot be suffering like this.
I pay you to access your 5g network, and I pay in advance. Now I'm discontinuing.
This is mot a free service, we cannot be suffering like this.