1 reviews | Active since Oct 2012
Poor Pathetic Service
It's been 6 days since I phoned Rain to fix my internet connection problem and no one is bothering to call nor responding to my emails. Since I spoke to the consultant by the name of Kindness Makungo and she promised to escalate the matter to the support team for further assistance and till now no one contacted me.
For the whole of February month I didn't use their data connection even a single MB of data but they debited my account and yet I logged a query with them and Kindness did confirm my queries and advised to also escalate the matter to their billing department for a refund.
I've been using different ISP's but Rain is the worst nightmare I came across with the *********** staff. Since I don't get assistance with my query let them reimburse me and cancel my subscription as I cannot pay service that I'm not using and we can both move on. There's a lot better ISP like Telkom that I can continue using their far better service than Rain.
PLEASE CANCEL MY SUBSCRIPTION AND REFUND MY MONEY.
I hope you are well, kindly accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Regards
Mosa
I hope you are well, kindly accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Regards
Mosa
You guys doesn't have work ethics, you just talk without any action. As I mentioned that I prefer to make things easier for you, let me rather cancel my subscription with you and I'll consider subscribing with one of your competitors because for the entire month and 2 weeks without internet connection, why am I paying your services you don't provide?
Kindly cancel my subscription and refund my money back.
You guys doesn't have work ethics, you just talk without any action. As I mentioned that I prefer to make things easier for you, let me rather cancel my subscription with you and I'll consider subscribing with one of your competitors because for the entire month and 2 weeks without internet connection, why am I paying your services you don't provide?
Kindly cancel my subscription and refund my money back.