Poor & Pathetic Management

I have been experiencing bad internet connection for almost 2 weeks. On the 1st April 2022, i called Rain to log my internet query as i work from home. One agent mentioned that she is escalating the query to network support Team. Then i called again to follow, 2nd agent told me that a Technician will come and assist me Friday or latest Saturday. When i called the 3rd time i was then told that all towers in Protea Glen are down. When i ask why was i not told earlier, shockingly i am told that they are sorry for not communicating. There is no general communication to notify internal staff that towers are down, there is no communication to Customers that towers are down. This has affected my work as i work from home. I have always been under the impression that people who are hired understand the basics of communication until Rain proved me wrong. I know i don't expect excellent service or a service that will wow me in our country, but when coming to poor and pathetic service, rains takes an award.

Poor and pathetic management.