Poor, pathetic, day light ******* by RAIN

Dear RAIN Customer Service Team,

I am writing to formally lodge a complaint regarding the extremely poor service I have experienced with RAIN, and to confirm the cancellation of my account (Cancellation ***).

After a long struggle to receive the device I ordered, I eventually had to collect it myself from the Fourways branch. Unfortunately, the device was handed to me without proper setup. For over a week I had no connectivity. When I later visited your Boksburg store, I was informed that the device had not been configured correctly from the start.

During this period of no service, RAIN continued to deduct money from my account. Despite numerous attempts to contact RAIN to resolve the connectivity issues, I received little to no assistance.

Months later, RAIN began running unauthorised debit deductions from my account without my consent. When I queried this, I was told that signing up with RAIN automatically authorises debit orders — which contradicts the month-to-month agreement I discussed and agreed to with the sales consultant.

After cancelling my card to prevent further unauthorised deductions, I have since been harassed and threatened with debt collection and blacklisting. This is unacceptable, especially considering I was not receiving the service I was paying for.

I have already requested cancellation, and was provided with Reference Number ***8. Yet, I continue to receive aggressive calls demanding payment for months when I had no service at all.

I am therefore requesting the following:

Immediate confirmation that my RAIN account is fully cancelled.

Cessation of all debit collection attempts and credit of report and credit listing

Instructions on how to return the device, or confirmation that RAIN will collect it.

Please treat this matter as urgent. I have already moved to another service provider and no longer wish to receive any communication other than confirmation of cancellation and account closure.

This experience has been extremely frustrating and disappointing. Instead of working towards resolving customer issues, RAIN’s approach has been intimidating and unprofessional.