Poor or weak connection

Hello I have been a paying client of Rain internet provider since 2019 until current, At this point in time I am paying R908 per month for internet and I am finding that level of service that I am receiving from month to month is becoming weaker and weaker buffering or on service trying to get hold of the service department with no joy or resolve this issue on a monthly issue of poor internet or no internet. To crown it when you ask for someone to give you a call back on the issues with on luck or joy to get it sorted out but on a monthly they are very quick to take your money and if the money isn't there they are even faster to cut you off, it's as if they don't really care about their client's at all just the money and now at the being of June the internet is going up from 908 to 970 per month for poor service or low weak service. In the earl years that i was with Rain i couldn't find or say anything bad about Rain and always would tell people about how wonderful Rain is and cheap but now I don't have anything good to say about Rain anymore