SK
Sibongakonke K
1 reviews | Active since Jan 2025
16 Jan 2025, 13:51
Poor & Nonchalant Service.
Dealing with Rain has been the most stressful thing lately. You never get a call back and you spend the whole day being promised lies of a reconnection or a call back by the customer service agents. I had a Matshidiso leave me hanging, Rejie and another lady whose name l have forgotten - also say they will call back and leave me hanging.
I made a payment arrangement, my services haven’t been reconnected and one payment is apparently not being picked up.
It’s been nothing but empty promises and agents that generalise your issue.
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
16 Jan 2025, 14:13Hi Sibongakonke K,
Thank you for bringing your billing complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your billing complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply16 Jan 2025, 14:13
Official
Hi Sibongakonke K,
Thank you for bringing your billing complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your billing complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
SK
Sibongakonke K's updateReviewer Update
17 Jan 2025, 08:04It’s been over 72hrs and all l have received are empty promises and no resolution. I have had no network for 3 days. Yet each time l am promised a resolution and reconnection in ‘the next hour’.
SK
Sibongakonke K's update17 Jan 2025, 08:04
Reviewer Update
It’s been over 72hrs and all l have received are empty promises and no resolution. I have had no network for 3 days. Yet each time l am promised a resolution and reconnection in ‘the next hour’.