KM
Kenneth M
1 reviews | Active since Dec 2021
08 Nov 2024, 21:31
Poor network signal
Hi ,I would like to share my dissatisfiying experience with rain ,I have been so patient with them as a client unfortunately whenever I try to reach out for help regarding poor network signal they only reply with an automatic email promising that I'll be helped soon however they don't fulfill their promises, I pay R560 a month for the unlimited package however everyday after 6pm ,the network becomes very very poor as if there's no signal at all ,this frustrates me a lot because that is the time when I really need the internet, I feel like they don't take us as clients serious
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
08 Nov 2024, 21:43Hi Kenneth,
Thank you for bringing your connection query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your connection query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply08 Nov 2024, 21:43
Official
Hi Kenneth,
Thank you for bringing your connection query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your connection query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
KM
Kenneth M's updateReviewer Update
13 Nov 2024, 21:11A lady called on the 9th ,can't remember here name and she promised the technicians will be looking onto the issue regarding the poor signal which could be caused by traffic or towers around my area and promised to call again as soon as the technicians have resolved the matter ,today it's the 13th I'm still not seeing any improvement with the signal strength, I work in the service space I know how frustrating it can be to get too many complaints but sometimes we have to understand that it's not called complaining, it's actually raising dissatisfaction on what you've ordered vs what you've got.I don't think there's a normal person out there who'd enjoy wasting their time writing reviews just to get somebody's job in line
Again
Your assistance will be greatly appreciated
Again
Your assistance will be greatly appreciated
KM
Kenneth M's update13 Nov 2024, 21:11
Reviewer Update
A lady called on the 9th ,can't remember here name and she promised the technicians will be looking onto the issue regarding the poor signal which could be caused by traffic or towers around my area and promised to call again as soon as the technicians have resolved the matter ,today it's the 13th I'm still not seeing any improvement with the signal strength, I work in the service space I know how frustrating it can be to get too many complaints but sometimes we have to understand that it's not called complaining, it's actually raising dissatisfaction on what you've ordered vs what you've got.I don't think there's a normal person out there who'd enjoy wasting their time writing reviews just to get somebody's job in line
Again
Your assistance will be greatly appreciated
Again
Your assistance will be greatly appreciated