Poor network services with power disruptions

1. No contact details on their website. Had to google contact details to find the number on a forum. 2. "Move your router and point in different direction throughout your home" is the go to explanation for all service issues. Yet when done and router reset and restarted, even going around in circles around the house, for so many times, it still does not work or extensive latency is experienced. Furthermore, it was working perfectly fine, so why would the network issues be experienced all of a sudden. 3. No power redundancy at the towers, meaning when the power is out, even if not in your are, you will experience issues. 4. My network is currently only working when it is load shedding, when connection is rerouted to connect via an alternative tower. So will have to find an alternative provided if this persist. 5. Support engineer seems to not really accept a clients explanation and that all the first line support suggestions have been done, before a request was logged via the app. Not impressed with the support service when I called in.