KP
Kgothatso P
1 reviews | Active since May 2024
21 Sept 2024, 13:58
Poor Network Service on Rain 101 Router.
Very low network coverage, I'm unable to work from home and my family is affected too. This is day 2 of the issue. I have logged two tickets already, no feedback on the first one but the issue was resolved a day or two later. I logged another one today for the same problem. I sped up my rain 101 router to pay for 60 Mbps when I first got it, it now seems to have been a waste of money and a huge inconvenience, because paying this much for high speed network only to end up relying on buying data on other networks is unnecesary.
Helpful (0)
Replies (9)0
Replies (9)
Rain's replyOfficial
21 Sept 2024, 14:32Hi Kgothatso,
Thank you for bringing the connection issue to our attention,
We're sorry your experience hasn't been as good as expected, let's get your connection sorted.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing the connection issue to our attention,
We're sorry your experience hasn't been as good as expected, let's get your connection sorted.
We will be in touch to further assist.
Regards,
rain.
Rain's reply21 Sept 2024, 14:32
Official
Hi Kgothatso,
Thank you for bringing the connection issue to our attention,
We're sorry your experience hasn't been as good as expected, let's get your connection sorted.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing the connection issue to our attention,
We're sorry your experience hasn't been as good as expected, let's get your connection sorted.
We will be in touch to further assist.
Regards,
rain.
KP
Kgothatso P's updateReviewer Update
21 Sept 2024, 18:34Good Day.
The issue is still not resolved, the highest speed I'm getting is 2Mbps on average. I've done all the possible fixes suggested, please keep this ticket open and escalate. Also, please advise on the ETA of the tower that's under maintainance in my area once you have the information.
The issue is still not resolved, the highest speed I'm getting is 2Mbps on average. I've done all the possible fixes suggested, please keep this ticket open and escalate. Also, please advise on the ETA of the tower that's under maintainance in my area once you have the information.
KP
Kgothatso P's update21 Sept 2024, 18:34
Reviewer Update
Good Day.
The issue is still not resolved, the highest speed I'm getting is 2Mbps on average. I've done all the possible fixes suggested, please keep this ticket open and escalate. Also, please advise on the ETA of the tower that's under maintainance in my area once you have the information.
The issue is still not resolved, the highest speed I'm getting is 2Mbps on average. I've done all the possible fixes suggested, please keep this ticket open and escalate. Also, please advise on the ETA of the tower that's under maintainance in my area once you have the information.
KP
Kgothatso P's updateReviewer Update
21 Sept 2024, 19:40Hi
It is unstable, switches between being online (at 1 Mbps) to no internet, intermittently.
It is unstable, switches between being online (at 1 Mbps) to no internet, intermittently.
KP
Kgothatso P's update21 Sept 2024, 19:40
Reviewer Update
Hi
It is unstable, switches between being online (at 1 Mbps) to no internet, intermittently.
It is unstable, switches between being online (at 1 Mbps) to no internet, intermittently.
KP
Kgothatso P's updateReviewer Update
22 Sept 2024, 10:02Hi
Thank you for your feedback, however, I do not find this information helpful to my situation. It is currently the 3rd day of this issue. I am unable to work using your service.
With regards to the 4G network you mentioned, I have already stated previously that it works intermittently, and when it does work, it operates at 1Mbps (at most). Your comment does not address a resolution to this.
I was made aware that there are other 4G towers in my area within range, are they all faulty?
Thank you for your feedback, however, I do not find this information helpful to my situation. It is currently the 3rd day of this issue. I am unable to work using your service.
With regards to the 4G network you mentioned, I have already stated previously that it works intermittently, and when it does work, it operates at 1Mbps (at most). Your comment does not address a resolution to this.
I was made aware that there are other 4G towers in my area within range, are they all faulty?
KP
Kgothatso P's update22 Sept 2024, 10:02
Reviewer Update
Hi
Thank you for your feedback, however, I do not find this information helpful to my situation. It is currently the 3rd day of this issue. I am unable to work using your service.
With regards to the 4G network you mentioned, I have already stated previously that it works intermittently, and when it does work, it operates at 1Mbps (at most). Your comment does not address a resolution to this.
I was made aware that there are other 4G towers in my area within range, are they all faulty?
Thank you for your feedback, however, I do not find this information helpful to my situation. It is currently the 3rd day of this issue. I am unable to work using your service.
With regards to the 4G network you mentioned, I have already stated previously that it works intermittently, and when it does work, it operates at 1Mbps (at most). Your comment does not address a resolution to this.
I was made aware that there are other 4G towers in my area within range, are they all faulty?
KP
Kgothatso P's updateReviewer Update
23 Sept 2024, 14:57Hi Rain,
Is there still no feedback on the escalation? seeing that today's the 4th day of the issue, I need to know if I need to start making arrangements for the rest of the week.
Regards
Kgothatso.
Is there still no feedback on the escalation? seeing that today's the 4th day of the issue, I need to know if I need to start making arrangements for the rest of the week.
Regards
Kgothatso.
KP
Kgothatso P's update23 Sept 2024, 14:57
Reviewer Update
Hi Rain,
Is there still no feedback on the escalation? seeing that today's the 4th day of the issue, I need to know if I need to start making arrangements for the rest of the week.
Regards
Kgothatso.
Is there still no feedback on the escalation? seeing that today's the 4th day of the issue, I need to know if I need to start making arrangements for the rest of the week.
Regards
Kgothatso.
Rain's replyOfficial
23 Sept 2024, 20:27Hi Kgothatso P,
Thank you for taking our call, as advised we will call you back to follow up on your connection issues.
Thank you,
rain
Thank you for taking our call, as advised we will call you back to follow up on your connection issues.
Thank you,
rain
Rain's reply23 Sept 2024, 20:27
Official
Hi Kgothatso P,
Thank you for taking our call, as advised we will call you back to follow up on your connection issues.
Thank you,
rain
Thank you for taking our call, as advised we will call you back to follow up on your connection issues.
Thank you,
rain
KP
Kgothatso P's updateReviewer Update
27 Sept 2024, 13:26Hi Rain,
Please note that I have requested a cancellation of your services as a result of a failure to provide the services I was billed for. As per our calls, instead of crediting the days lost in next month's billing, please reimburse from the 20th of September.
Thank you.
Please note that I have requested a cancellation of your services as a result of a failure to provide the services I was billed for. As per our calls, instead of crediting the days lost in next month's billing, please reimburse from the 20th of September.
Thank you.
KP
Kgothatso P's update27 Sept 2024, 13:26
Reviewer Update
Hi Rain,
Please note that I have requested a cancellation of your services as a result of a failure to provide the services I was billed for. As per our calls, instead of crediting the days lost in next month's billing, please reimburse from the 20th of September.
Thank you.
Please note that I have requested a cancellation of your services as a result of a failure to provide the services I was billed for. As per our calls, instead of crediting the days lost in next month's billing, please reimburse from the 20th of September.
Thank you.
KP
Kgothatso P's updateReviewer Update
27 Sept 2024, 23:42Hi Rain,
Can you please elaborate on the term "Active Service" on which I am billed?
Please note that as per the review thread above, my router has not been active since the 20th and I was informed by the 3 consultants I spoke to on the phone (separate occasions over the course of the week) that my account would be credited for the days where services were not provided as it was paid upfront each month, which would be 10 days by the 30th should the state of the router remain the same, hence my request.
Can you please elaborate on the term "Active Service" on which I am billed?
Please note that as per the review thread above, my router has not been active since the 20th and I was informed by the 3 consultants I spoke to on the phone (separate occasions over the course of the week) that my account would be credited for the days where services were not provided as it was paid upfront each month, which would be 10 days by the 30th should the state of the router remain the same, hence my request.
KP
Kgothatso P's update27 Sept 2024, 23:42
Reviewer Update
Hi Rain,
Can you please elaborate on the term "Active Service" on which I am billed?
Please note that as per the review thread above, my router has not been active since the 20th and I was informed by the 3 consultants I spoke to on the phone (separate occasions over the course of the week) that my account would be credited for the days where services were not provided as it was paid upfront each month, which would be 10 days by the 30th should the state of the router remain the same, hence my request.
Can you please elaborate on the term "Active Service" on which I am billed?
Please note that as per the review thread above, my router has not been active since the 20th and I was informed by the 3 consultants I spoke to on the phone (separate occasions over the course of the week) that my account would be credited for the days where services were not provided as it was paid upfront each month, which would be 10 days by the 30th should the state of the router remain the same, hence my request.
KP
Kgothatso P's updateReviewer Update
28 Sept 2024, 10:16Hi Rain
Please advise who should then be held liable for the false information provided that my account would be credited for the lack of coverage since the 20th, as "usage" was not a condition of that proposal when it was communicated with me on all 3 occassions.
It would appear that this is only a problem because I do not wish to continue paying for your services, even when they were not provisioned as agreed, was the refund only based on this? (again, a condition not previously communicated)
Please advise who should then be held liable for the false information provided that my account would be credited for the lack of coverage since the 20th, as "usage" was not a condition of that proposal when it was communicated with me on all 3 occassions.
It would appear that this is only a problem because I do not wish to continue paying for your services, even when they were not provisioned as agreed, was the refund only based on this? (again, a condition not previously communicated)
KP
Kgothatso P's update28 Sept 2024, 10:16
Reviewer Update
Hi Rain
Please advise who should then be held liable for the false information provided that my account would be credited for the lack of coverage since the 20th, as "usage" was not a condition of that proposal when it was communicated with me on all 3 occassions.
It would appear that this is only a problem because I do not wish to continue paying for your services, even when they were not provisioned as agreed, was the refund only based on this? (again, a condition not previously communicated)
Please advise who should then be held liable for the false information provided that my account would be credited for the lack of coverage since the 20th, as "usage" was not a condition of that proposal when it was communicated with me on all 3 occassions.
It would appear that this is only a problem because I do not wish to continue paying for your services, even when they were not provisioned as agreed, was the refund only based on this? (again, a condition not previously communicated)