Poor Network Service - Degraded 5G Service that is as slow as Edge - No Customer Support and Responses to Tickets & Unfair Billing

Your coverage map must be a lie. I have had constant issues ever since signing up to your 5g service which degraded to its worst during November and December 2022 following what you claim as an upgrade to my service. toward the beginning of of. week 2 in December 2022 I cancelled the service, received confirmation from rain that this would be cancelled with effect from the 13 December 2022 and then was billed for a full month service. Noting that my cancellation was a result of a poor service that did not meet up to what was advised or promised based on the package I have taken. The service was unusable for the duration oaf November and up to the 2 week of December where I immediately stopped using this. Aside from poor network service, it seems that you also have a degraded call centre/help centre as numerous tickets have been logged and no real responses have been received accept for your automated acceptance of ticket. I want my refund for all days not active on your network and I want confirmation that my banking records have been removed from your accounts/billing system as I do not want to be another unhappy customer that is billed continuously even after having cancelled as per what your reputation shows on other hello peter threads. I expect someone to make contact with me immediately.