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Zandile Z

1 reviews | Active since Oct 2009

23 Apr 2026, 18:27

Poor Network

I am experiencing ongoing poor, unstable, and unreliable network service from Rain. For over a month, the connection has been unstable, with very slow speeds and at times completely unusable.

I have reported the issue multiple times to Rain, but it has not been resolved. Speed tests conducted on different days show extreme fluctuations, including very low speeds (as low as 2–3 Mbps) and very high latency (over 500 ms), indicating an unstable service.

This has been affecting daily use, including work-from-home activities, as my partner relies on a stable internet connection.

Despite multiple complaints, no resolution or meaningful feedback has been provided by Rain. Yet, I have received communication about a tariff increase from 1 May, which is concerning given the poor service being provided.

0
Replies (5)
Rain
Rain's reply23 Apr 2026, 18:35
Official
Hi Zandile, 

We're sorry your rain experience hasn't been as good as you expected.
 
Thank you for bringing this to our attention we are currently looking into your connection query and will be in touch with you to assist further.

Thank you.
rain. 
ZZ
Zandile Z's update24 Apr 2026, 07:25
Reviewer Update
The minute I go to Private reply…i get a response from “Rain” saying they tried to reach me on both the numbers I provided and they couldn’t get me… that time my partner and I both had our phones in our hands and none of our phones rang or had any missed call.
ZZ
Zandile Z's update28 Apr 2026, 10:12
Reviewer Update
The test was done and the email was sent
ZZ
Zandile Z's update29 Apr 2026, 09:45
Reviewer Update
*** This is the email I used as per your request in 24 April 2026 at 16:00. We did a speed test as requested by Zamokuhle from Rain. I don’t know how we’re expected to do all these tests when we have poor wifi. Zamokuhle has asked me to move thee router and position it at a specific direction and still we have poor WiFi connection no matter where the router is placed. I’ve had this router in the same place for 3 yrs and never had such poor connection problems until just 2months ago. I have escalated this matter to ICASA and they are the ones who escalated this matter to RAIN on our behalf and still… we are no getting any form of assistance in any shape with screenshots of all the tests done and sent to *** my partner has been corresponding with Kapeso Makhene *** and Zamokuhle. My partner has been corresponding via email with rain we have no reference. U clearly stated that u tried to call and can’t get through… it’s a major problem… I can’t make calls or receive calls on WiFi!
ZZ
Zandile Z's update29 Apr 2026, 11:42
Reviewer Update
I have resent the Speed test to the rain social media email provided with attachments of speed test.