1 reviews | Active since Jul 2015
POOR NETWORK
Dear Rain Customer Support,
I am writing to express my deep dissatisfaction with the ongoing issues I have been experiencing with your WiFi service. As a paying customer, I expect a reasonable level of reliability and consistency — unfortunately, this has not been the case.
For a considerable period now, I have been dealing with frequent connection failures, extremely slow internet speeds, and a general lack of service reliability. This has significantly impacted my ability to work remotely, stream content, and carry out basic online activities. At times, there is no connection at all, which is unacceptable given the cost of the service.
What is most frustrating is the lack of improvement or consistent service despite these ongoing problems. I have attempted to troubleshoot from my side and even waited through downtimes assuming they would be temporary — but the issues persist.
I kindly urge Rain to investigate and resolve this matter as soon as possible. Should the situation not improve, I will have no choice but to consider alternative service providers and escalate this complaint to consumer protection bodies if necessary.
I trust you will treat this matter with the seriousness it deserves. I look forward to your prompt response and a clear plan of action to address these concerns.
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your connection query and will be in touch with you to assist further.
Thank you.
rain.
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your connection query and will be in touch with you to assist further.
Thank you.
rain.
I am absolutely furious at this point. Go and check the number of complaints I’ve made in just the last 4 months — more than 8! And every single time, I get the same copy-paste nonsense with no real fix.
It’s Sunday, and I was trying to prep for my Monday — but once again, your useless, unreliable network is down. How do you expect anyone to rely on this service when it keeps failing at the worst possible times?
I've had enough. I’m angry, I’m tired, and I’m done being told to “restart the router” or “check my settings.” The problem is on YOUR side — fix it.
I want a proper answer and a real solution NOW. Not tomorrow. Not next week. Now.
I am absolutely furious at this point. Go and check the number of complaints I’ve made in just the last 4 months — more than 8! And every single time, I get the same copy-paste nonsense with no real fix.
It’s Sunday, and I was trying to prep for my Monday — but once again, your useless, unreliable network is down. How do you expect anyone to rely on this service when it keeps failing at the worst possible times?
I've had enough. I’m angry, I’m tired, and I’m done being told to “restart the router” or “check my settings.” The problem is on YOUR side — fix it.
I want a proper answer and a real solution NOW. Not tomorrow. Not next week. Now.