Poor network coverage, poor customer service

Rain is the worst ISP ever from their network coverage to their customer service. When I called to enquire about the coverage prior to signing up with them, I was told there is a tower less than 1km away from my home and my coverage would be up to 35mbps. I then signed up and collected my router from the walk in store just before the Easter weekend (April 2024). I had since had terrible network coverage. I had since been calling the support line for assistance, which was extremely time consuming, as I had to wait endlessly on the line for assistance. They gave me trouble shooting instructions each time I called. It was frustrating as I had to repeat myself over and over to a different support agents. Long story short, it took me in excess of 45 tickets over 6 weeks to eventually get a technician to come over. I had to resort to posting a review regarding my bad experience, thereafter I received a call within 10 minutes of the post that a technician would be dispatched to my home the following week, to install an extender. That extender did not help either. So its been under 2 months now and I have not able to watch a movie without the picture freezing from time to time. I called Rain on Monday 10 June to have a credit passed, and did not hear back from them as promised. I called today (12 June) to follow up and was told that since my account has been paid, I need to wait until the next invoice date 24 June to call in again and request the credit for April to May. Now I have to wait another 2 weeks to repeat my experience to another agent. Who knows what response I will get then.