KL
Kamogelo L
1 reviews | Active since Aug 2021
20 May 2025, 13:46
Poor Network Coverage
Rain is unbelievable, first 3 months after joining them the network was fast. Then 4th month I didn't not have money and decided not to pay, after deciding not pay, I contacted and negotiated to pay March Invoice in May, which they agreed, but now after that, they have slowed my network. I cannot even work from home like I use to, the network is always poor, when you call them they tell you to move the Smart router to another area, that time ok staying in a cottage, I explained to the agent that there is no where I can move it, this network was working fine. I even confirmed to him that I have moved from where I was staying, but I only moved like 1 km away from where I was staying. He advised me to press the reset button from behind the smart router, I did but still I'm still experiencing poor network. I haven't used much the router this month, was buying myself data from Telkom. I would rather cancel than to pay for something that's going to work for me.
Helpful (0)
Replies (5)0
Replies (5)
Rain's replyOfficial
20 May 2025, 14:04Hi Kamogelo L
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply20 May 2025, 14:04
Official
Hi Kamogelo L
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
KL
Kamogelo L's updateReviewer Update
22 May 2025, 11:47Hi Rain,
That escalation to the relevant department is not working out, I have been given answers as I expected, instead I receive an email telling me about how I owe them and the payment expectations from me that they are expecting. What about the fact that the router have me network issues? Or is it because I'm owing you guys? The agreement I did with the call centre agent is that I will pay on the 24th of May. If my outstanding payment is the course of slow network, why is raining not telling me? I complain about the network not payment. I think you need to train your service recovery staff, branch of ***********s. Please kindly come and take this useless router of yours, because you are failing to give me answers, what a service. No wonder your rating on Google and Hellopeter is on 2 stars
That escalation to the relevant department is not working out, I have been given answers as I expected, instead I receive an email telling me about how I owe them and the payment expectations from me that they are expecting. What about the fact that the router have me network issues? Or is it because I'm owing you guys? The agreement I did with the call centre agent is that I will pay on the 24th of May. If my outstanding payment is the course of slow network, why is raining not telling me? I complain about the network not payment. I think you need to train your service recovery staff, branch of ***********s. Please kindly come and take this useless router of yours, because you are failing to give me answers, what a service. No wonder your rating on Google and Hellopeter is on 2 stars
KL
Kamogelo L's update22 May 2025, 11:47
Reviewer Update
Hi Rain,
That escalation to the relevant department is not working out, I have been given answers as I expected, instead I receive an email telling me about how I owe them and the payment expectations from me that they are expecting. What about the fact that the router have me network issues? Or is it because I'm owing you guys? The agreement I did with the call centre agent is that I will pay on the 24th of May. If my outstanding payment is the course of slow network, why is raining not telling me? I complain about the network not payment. I think you need to train your service recovery staff, branch of ***********s. Please kindly come and take this useless router of yours, because you are failing to give me answers, what a service. No wonder your rating on Google and Hellopeter is on 2 stars
That escalation to the relevant department is not working out, I have been given answers as I expected, instead I receive an email telling me about how I owe them and the payment expectations from me that they are expecting. What about the fact that the router have me network issues? Or is it because I'm owing you guys? The agreement I did with the call centre agent is that I will pay on the 24th of May. If my outstanding payment is the course of slow network, why is raining not telling me? I complain about the network not payment. I think you need to train your service recovery staff, branch of ***********s. Please kindly come and take this useless router of yours, because you are failing to give me answers, what a service. No wonder your rating on Google and Hellopeter is on 2 stars
KL
Kamogelo L's updateReviewer Update
22 May 2025, 11:48I have not been given answers, I mean.
KL
Kamogelo L's update22 May 2025, 11:48
Reviewer Update
I have not been given answers, I mean.
KL
Kamogelo L's updateReviewer Update
23 May 2025, 06:05There we go again, you guys clearly don't understand me. I'm not complaining about billing, I'm not complaining about disconnection. I just want to know why after I did a promise to pay the network was poor every time, I never enjoy using your WiFi because of poor connection, I always had to buy data for myself from another service provider. Your job here is simple, I need to know why was the network very poor and I called it never got fixed? Why was your network poor? You are failing to answer a simple question. That's a sign of incompetence
KL
Kamogelo L's update23 May 2025, 06:05
Reviewer Update
There we go again, you guys clearly don't understand me. I'm not complaining about billing, I'm not complaining about disconnection. I just want to know why after I did a promise to pay the network was poor every time, I never enjoy using your WiFi because of poor connection, I always had to buy data for myself from another service provider. Your job here is simple, I need to know why was the network very poor and I called it never got fixed? Why was your network poor? You are failing to answer a simple question. That's a sign of incompetence
KL
Kamogelo L's updateReviewer Update
23 May 2025, 12:58No, Thanks. I'm cancelling, come and take this thing of yours. Please note that I am not going to follow up with you guys regarding cancellation and taking the router because you have a tendency of not calling client when they create queries. So I will hear from you, if you don't call me or reach out to me, it's your problem. I'm done with you guys, Thank you
KL
Kamogelo L's update23 May 2025, 12:58
Reviewer Update
No, Thanks. I'm cancelling, come and take this thing of yours. Please note that I am not going to follow up with you guys regarding cancellation and taking the router because you have a tendency of not calling client when they create queries. So I will hear from you, if you don't call me or reach out to me, it's your problem. I'm done with you guys, Thank you