Poor network connection and customer service

Item: Rain
Rating: 1
Author: Bethuel M

I am so frustrated with the poor service we get from rain, in both terms of network service and customer service.

I logged a query on the 01 July 2020, and received an automated response that I would be contacted within 48 hours, to date there has been no response.I still do not have connection and yet I need to pay R500.00 end of the month.

Rain needs to be transparent if it can not meet the needs of customers, so that we can explore alternative network providers.

Helpful (0)

Replies (2)

Rain's replyOfficial

23 Jul 2020, 08:37

Hi Bethuel

Trust you are well and keeping warm.

Please accept my humble apologies for the service that you have received thus far.

Please be advised that one of our agents will be in contact with you to assist you.

Stay safe.

Regards

Rain's reply23 Jul 2020, 08:37

Official

Bethuel M's updateReviewer Update

23 Jul 2020, 22:02

Good day,I am still awaiting for someone to contact me,I still don’t have connection.

This is a true indication that Rain does not respect its customers and its own business ethics.

Bethuel M's update23 Jul 2020, 22:02

Reviewer Update

Good day,I am still awaiting for someone to contact me,I still don’t have connection.

This is a true indication that Rain does not respect its customers and its own business ethics.