POOR NETWORK AND CUSTOMER SERVICE

Good day I called today 1st call around 18:20 spoke to Yonela regarding my "no internet access" error I get daily around 18pm right at the start of my shift as I work remotely from home, I work for the City of Cape Town and understand how customer service should be delivered,

since the past 3 months daily I get that error and some days would even go to bed with no connection until next day with no compensation non whatsoever bt pay my R570 monthly with no delays , now Yonela assisted until she went quite put me on mute and did not say anything until I dropped the call because my airtime is running she just disappeared quite mute, called again next call around 18:35 was picked up by an agent by the name of Linda who sounded irritated from the beginning and asked to speak to a manager or supervisor but she asked in connection with what which I understand and explained to her. She tried to assist me bt she had an attitude and was telling me that it is not her problem that I have no internet access the technicians are responsible, she also cut off the call went on mute same thing as above agent without assisting me both her and her collegue and told myself I will not call again because initially I wanted to speak to a supervisor or manager kindly call me I want management to call me and also advise what has been done regarding the poor service that is delivered by both Yonela and Linda from Rain is that the kind of service you deliver to customers?? who are loyal to the network and actualy recommended rain. Call me thank you I need this to be resolved until I can decide otherwise. I want management to call me and adress firstly my network issues, and the solution and then regarding the poor service delivered by Yonela and Linda and what will be done regarding it and its not the 1st time speaking to that Yonela and dissappear on me.