Poor network and bad customer service 2.0
The only time Rain attend to issues raised through their call centre is when one publish a review on hellopeter. These are references for the same issue: - ***8 - ***3 - ***0 - ***3 - ***6 - ***8
I have bad network and cannot access internet, the issue is always escalated by the call centre and no one comes back to me. Why am I paying your services and you don’t deliver? In the last 2 weeks it has been worse, I had to find alternative solutions to connect to the internet and it costs more for me.
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
29 Nov 2023, 13:20Hi Mpho M,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
Rain's reply29 Nov 2023, 13:20
Official
Hi Mpho M,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
's updateReviewer Update
29 Nov 2023, 16:28Thank you for getting back to me. I will wait your response on the management decision.
's update29 Nov 2023, 16:28
Reviewer Update
Thank you for getting back to me. I will wait your response on the management decision.