KO
Kobus O

1 reviews | Active since Sept 2013

01 Dec 2025, 21:13

POOR internet Speeds

WOW. Never have i seen this type of speeds in my life for 5G 9.7MB up and 9.8MB down. This is Bull****. I use to get anywhere between 150Mb down and 35Mb up. Where is my speeds. Fix it ASAP.... And worst of all they JUST take the money and carry on with this POOR internet Bull****.

0
Replies (7)
Rain
Rain's reply02 Dec 2025, 08:27
Official
Hi Kobus

Thank you for bringing your complaint to our attention.

 We're sorry your rain experience hasn't been as good as expected.

 We will be in touch to further assist.

 Regards,
 rain.
KO
Kobus O's update03 Dec 2025, 19:28
Reviewer Update
Well, this is no surprise. Again, Rain 5G down. I demand compensation as this is happening too much and exactly 2 days after Rain bills and take our money and they can't even fix the internet. How can you do business like this. Rain just sends out a WhatsApp message telling me there is a problem at the Tower, but what they don't mention is the incompetency of the company to manage a decent and reliable internet. I once again have to fall back on 4G that is just as bad. This is totally unacceptable. I demand a proper explanation and what the solution will be to get this resolved once and for all. if they don't have money to fix this issue, then there is something extremely wrong at Rain
KO
Kobus O's update03 Dec 2025, 19:45
Reviewer Update
Well, this is no surprise. Again, Rain 5G down. I demand compensation as this is happening too much and exactly 2 days after Rain bills and take our money and they can't even fix the internet. How can you do business like this. Rain just sends out a WhatsApp message telling me there is a problem at the Tower, but what they don't mention is the incompetency of the company to manage a decent and reliable internet. I once again have to fall back on 4G that is just as bad. This is totally unacceptable. I demand a proper explanation and what the solution will be to get this resolved once and for all. if they don't have money to fix this issue, then there is something extremely wrong at Rain
KO
Kobus O's update03 Dec 2025, 19:46
Reviewer Update
Well, this is no surprise. Again, Rain 5G down. I demand compensation as this is happening too much and exactly 2 days after Rain bills and take our money and they can't even fix the internet. How can you do business like this. Rain just sends out a WhatsApp message telling me there is a problem at the Tower, but what they don't mention is the incompetency of the company to manage a decent and reliable internet. I once again have to fall back on 4G that is just as bad. This is totally unacceptable. I demand a proper explanation and what the solution will be to get this resolved once and for all. if they don't have money to fix this issue, then there is something extremely wrong at Rain
KO
Kobus O's update07 Dec 2025, 11:12
Reviewer Update
And once again, Rain is off. What a shame. so predictable. Does Rain have reliable working technicians, and do they know what they are doing. This is no longer an issue about the freaking money; this is an issue about a Company that does not fix the problem when they see the Tower go offline. Frankly I had it. I will be sending a mail to ICASA, or I will find a complaints division where we can complain and get herd. Meanwhile, I have to sit with NO ****** INTERNET again for the 3rd Sunday in a row. Don't you think there is something seriously wrong with the TOWER or premises it's on? Well, again we are at the crossroads of GET THIS SORTED and give me credit for the day. THIS is very un-professional and it's getting out of hand for RAIN to handle. GET THIS SORTED TODAY!!!!!!!!!!
KO
Kobus O's update10 Dec 2025, 22:34
Reviewer Update
Good evening. Once again, 10 dec, 22:30 5G internet failed.
Link drop, there is 5G signal but no ****** internet. I am done complaining. Rain must do what they do best. Keep steeling people's money when the network goes down, supply poor internet and never give an actual reason of what the ****** issue is. I am tired of complaining. Fix your *** or don't fix it. I don't care anymore. Whoever is reading this i will be throwing the router in the street, you can come fetch it. Happy Holidays........
KO
Kobus O's update14 Dec 2025, 20:49
Reviewer Update
And Again 14th December 2025. Nothing more that 20Mb down and 20Mb up. This is supposed to be 5G not snail G. I think I have found Rains new dealer name. Snail G for the best always slow and most of the time off Internet. I am sorry to say Rain. If I get Billed this month for not being able to use the internet to its full potential, you will see or hear from me again.