Poor Internet Services in South Africa

I have just sent the following Internet message to Rain, after I had to threatened them to do my delivery in time according to their promises, and after they have used the incorrect delivery address: As you know by now, I've cancelled my Order even before receiving the Service due to the following reason: As per your online form, I have completed the address where it would be used, as well as the Delivery Address, because I am at the delivery address during the day. I received a call that the delivery people are at Brooks Street. There is no use of completing the detail correctly but it gets misinterpreted by using the incorrect delivery address. If a Service kicks off like this, I doubt if future services will be efficient and before I go through another traumatic experience with a poor Service Provider I have decided to cancel it. I strongly feel that future after sales service would be just as bad and unprofessional. Please train your people properly and provide an outstanding Service for which people pay. I hope that I will be refunded without any further hassles or arguments. My Banking details have been given through to an agent of yours via email. Regards. Herman