Poor internet service delivery

I took out a RAIN subscription as a Service Provider, as we run a small business from home. I upgraded from a R250 p/m 19 hour per day package to a R479 p/m uncapped thinking that it will be a quicker service. On Friday14 May 2021 I had a tender deadline, where we only had about 90 minutes to send away the documents to be in time to be compliant with the client. I sat all morning, in fact a few days struggling with RAIN to run properly, as the service was looping all the time, and we own a router. I even lodged a complaint with them, and they got back to me saying that it was their beacon which underperformed, but it was fixed. On that particular morning, I was forced to go to PostNet, to send away the tender application. It cost me R103.00. no exaggeration. With negotiating, they eventually charged me R55.30, which I sent to RAIN for compensation, feeling that it was not my fault that I had to urgently go to Postnet to send away my documents. Their view was that the service was live, and active, which according to them, was good enough., even though I could not get my system to open the documents. I was even told that the beacon nearest to me, which is in 1km proximity to me was offline, and that the closest beacon was 103 km away from me. So one can only imagine how weak the signal was, for a service that was pre paid already. It was frustrating, and erred me to a point that I decided to cancel the subscription. I will never recommend anyone to sign up with RAIN. Their service is the worst in speed, they do not have after sales customer care, some random person answers you explaining that their systems are offline and blah blah. Excuses don't help when service delivery is paid for but not being delivered. There is no connectivity not only with their service, but even with their staff. The communications between RAIN and their customers is an email lying about how issues are resolved, but you will still find nothing changed. So it is a NO for me pertaining to RAIN.