Poor internet connections with no customer satisfaction or assistance

This is the second time I am writing a review, let me see if anybody will bother to contact me this time. I am tired of not being taken seriously by this company. I am experiencing extremely slow line speeds. Your promise to me as a consumer was that I could reach line speeds of up to 10mbps at the moment I don’t even reach 1mbps. I have just done a speed test which showed a download speed of 0.37mbps and and upload speeds of 0.80mbps. Can I please have some clarity as to why my download speeds is so slow? And what is the use of pay for a internet service if I cannot make use of it? My kids cannot do their stool work properly as they are doing online learning and my wife works from home be struggles with her connection when she needs to sit in on a video conference meeting. I am forced to go to the office even though I can work from home because I do not have a proper internet connection. This has caused a great deal of problems for me at work and has me rethinking staying with the Rain network. If this cannot be sorted or I am not reimbursed in some sort of way I will be forced to look at another internet service provider that could even offer me a fibre line if this is the case.

I do hope this can be resolved soonest. Please feel free to contact me on my email address on ***

Regards

Keanu.