TW
Terry W
1 reviews | Active since Dec 2020
14 Sept 2023, 19:13
Poor internet connection and service
It irks me that rain constantly makes me feel like I made the biggest mistake by choosing their services when it comes to home Uncapped internet connection, I’ve sent a dm on Twitter informing them about my poor internet connectivity issue that I’ve been experiencing since last Wednesday week already which makes it now a week and I haven’t received any reply from them since today. I’m fed up with this nonsense and I’ve come to a point where I will be taking my money elsewhere for a way better client service and connection than their bs 😡😤😠
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
14 Sept 2023, 19:23Hi Terry
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply14 Sept 2023, 19:23
Official
Hi Terry
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
TW
Terry W's updateReviewer Update
14 Sept 2023, 20:06The sad part is that you get your monthly full amount for the subscription with no issues or delays. Yet this is what I have to get endure for what I am currently paying for, had I not came he on HP to write my review would I have even gotten a reply back from the dm that I sent to you. About my bad connection issue I haven’t been able nor bother to stream anything because I mean what’s the point of doing so when it indicates on my phone that I’ve got “bad internet connection” soon as I connect to the Wi-Fi when I’m home. This really sucks and having to yet pay for it sucks even more.
TW
Terry W's update14 Sept 2023, 20:06
Reviewer Update
The sad part is that you get your monthly full amount for the subscription with no issues or delays. Yet this is what I have to get endure for what I am currently paying for, had I not came he on HP to write my review would I have even gotten a reply back from the dm that I sent to you. About my bad connection issue I haven’t been able nor bother to stream anything because I mean what’s the point of doing so when it indicates on my phone that I’ve got “bad internet connection” soon as I connect to the Wi-Fi when I’m home. This really sucks and having to yet pay for it sucks even more.
TW
Terry W's updateReviewer Update
22 Sept 2023, 20:05How is it that it’s the 3rd week now and my internet connection is still down, I had spoken to a gentleman by the name of Linray Samuels on the 16th of September who promised me that for the past 3weeks inconvenience my bill settlement for this month will be readjusted and yet another unfulfilled promise was not met from their end again. After numerous attempts of contacting Mr Samuels with no response from me which is unprofessional and sending a dm on Twitter is useless, you get not reply back when trying to make communication via dm.
TW
Terry W's update22 Sept 2023, 20:05
Reviewer Update
How is it that it’s the 3rd week now and my internet connection is still down, I had spoken to a gentleman by the name of Linray Samuels on the 16th of September who promised me that for the past 3weeks inconvenience my bill settlement for this month will be readjusted and yet another unfulfilled promise was not met from their end again. After numerous attempts of contacting Mr Samuels with no response from me which is unprofessional and sending a dm on Twitter is useless, you get not reply back when trying to make communication via dm.