Poor internet

Ever since my nephew joined your 247 unlimited package your network is very poor can't even play the latest call of duty black ops cold war game your network disconnect and reconnect all the time even when we are watching a 360p you tube video can't even finish a round of call of duty without your network disconnect and kick us off the game you have the poorest internet ever our area just got fibre internet at the end off the month we are going to cancel your internet and get the fibre internet we had enough of your poor internet