DW
Daniel W
1 reviews | Active since May 2021
24 May 2021, 19:27
Poor Internet and cannot cancel my account
Shocking internet speed and even when it is working its extremely erratic. I cancelled my account 3 months ago, they picked up the router but have charged me for the last three months. I have emailed them numerous times and never get a response. The only way I could stop them *****ing from me was to cancel my bank card and replace it (at my own expense)
Helpful (0)
Replies (2)0
Replies (2)DW
Daniel W's updateReviewer Update
17 Jun 2021, 09:19Hi, I was contacted and the debit order was cancelled and I was told I would get a refund within 7 to 10 business days. This was on the 25th of May. It has been 15 business days since then and I have not received any refund.
DW
Daniel W's update17 Jun 2021, 09:19
Reviewer Update
Hi, I was contacted and the debit order was cancelled and I was told I would get a refund within 7 to 10 business days. This was on the 25th of May. It has been 15 business days since then and I have not received any refund.
DW
Daniel W's updateReviewer Update
22 Jun 2021, 07:29Its not the 22nd of June, almost a month since I was last contacted about a contract I tried to cancel in March and I have still not heard anything about a refund of the money taken from my account. Please could I get word on this.
DW
Daniel W's update22 Jun 2021, 07:29
Reviewer Update
Its not the 22nd of June, almost a month since I was last contacted about a contract I tried to cancel in March and I have still not heard anything about a refund of the money taken from my account. Please could I get word on this.